The last 6 months has seen me repeat this statement over and over again. ‘The meaning of your communication is the response you get’ is a neuro linguistic programming (NLP) presupposition.
And in the IT business analyst / training space, this presupposition couldn’t be more relevant. When teaching a piece of software or implementing change. Most of the time you’re going to be doing it “to” people. Starting on the back foot, so communication is going to be key to success.
The quickest way to finding out if your message has been received, is to observe people’s actions after your instructions.
If you get the outcome you are expecting, then all is well. And if you get somthing different, then it is time to change how you are saying things.
I listened to the complaints of my staff (and my sel at times), about how the customer doesn’t get it. Or they never listen. I choose to believe that we are 100% responsible for our communication.
So when we say something to someone and they don’t get it, change how you say it.
PS. What is the one thing you don’t do, that would cause the most positive change in your life?